Arbeiten Sie mit im Grand Hotel Central

Responsabilities:

Short-term:

• To coordinate the reservations department and supporting the team when necessary. To be the head of the reservations department, looking after a minimum of two team members.
• Relevant configuration of PMS to ensure proper implementation of revenue and sales strategies (including, but not limited to, rate codes, services, and packages in the PMS and the like).
• Optimization of information, content, and descriptions on online distribution channels in cooperation with the revenue and marketing managers.

Mid-term:

• Tracking and reporting rate disparities when found to the revenue manager.
• Ongoing communication with reservations, e-commerce, and marketing teams to enhance the efficiency of direct sales efforts.
• Analysis and weekly revision of online prices to find errors and discrepancies.
• To complete other reasonable duties as requested by leadership, including participation in duty manager rotas.
• Ensure CARDEX profiles are correctly filled for auditing purposes.
• To revise the next day arrival list with the Front Office Manager to correctly assign rooms by priority.
• Participate in the daily VIP arrival list to ensure a proper and five-star quality standards are delivered.

Long-term:

• Involvement in budgeting season.
• Actively participate and collaborate in the e-Commerce strategy, attending meetings with the designated supplier contractor.
• To prepare and develop reports and comments on Business Review sections, designated by the manager.
• To develop the position of training manager to assure a proper understanding of the reservations processes, channels and segments to the Front Office Team. To prepare and update supporting documents and SOPs needed for the task.
• Training and coaching the reservations and front office team in the upselling program to ensure the upselling budget is achieved.
• To ensure the list of rates codes in the PMS is updated.
• To create and coordinate the hotel call centre, ensuring each call and email is delivered and answered in a timely manner and creating a telephone etiquette. This will include to create a new reservations email and separate reservations and queries from the info@grandhotelcentral.com current email.
• To look after and ensure important queries from the Rooftop and Can Bo Restaurants mailbox be answered and delivered to right team.
• To work and develop any other reasonable task that might arise for this position and for the hotel operational procedure.

Requirements:

• Minimum two years of reservations management experience within the 5 stars portfolio.
• Bachelor’s degree in hospitality management, economics, business administration or related.
• Systems Proficiency with Lybra, STR, Witbooking, Ulysses Cloud, and MS Office Suite.
• Effective in prioritizing work and following through on commitments relating to a wide variety of tasks.
• High degree of initiative and ability to work effectively in teams or independently.
• Collaborative approach with peers at all levels of the organization.
• Comfortable aggregating and interpreting data from a wide variety of sources.

We offer:

• Competitive Salary.
• Personalized and varied menu in our cafeteria.
• Excellent work environment.

Responsabilities:

• Under the guidance of the DOSM, responsible for maximizing Luxury Leisure and MICE business in assigned geographical area of the business.
• To retain, expands, and grows account revenue of existing accounts through total account penetration and implementation relevant sales initiatives.  
• To proactively uncovering new local prospects for Corporate business.
• To attend trade shows, workshops, Fam Trips, sales calls in target market.
• Travel mid and short haul is expected for this position, (50% of the time).
• To work closely with Reactive Group Sales Manager to convert MICE & Event business.
• To Support and promote corporate programs such SLH Groups team or any other consortia agreement.
• To develop and maintain knowledge of market trends, competition, and customers.
• To establish short, mid, and long-term strategies under the supervision of the DOSM.
• To attend, when possible, all forecast, revenue, and team meetings.

To complete other reasonable duties as requested by leadership, including participation in duty manager rotas

Requirements:

• Must be able to speak, read, write, and understand English and Spanish. Other language is a plus.  
• Must possess excellent communication skills, both verbal and written as well as the capacity to exchange with management-level customers.
• Most tasks are performed with minimal direct supervision, must be able to act independently and take daily decisions on own.
• Existing knowledge of sales skills, the Luxury Hospitality industry and competitive environment, as well as all luxury leisure and accounts, including but not limited to luxury consortia’s, such as Virtuoso, Serandipians, Internova, Signature and Amex FHR & THC.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Ulysses Cloud and MS Power BI systems would be a plus but is not mandatory.
• Must be able to travel.
• Desire to participate as part of a team and be a strong team player.

We offer:

• Indefinite contract.
• Full-time.
• Personalized and varied menu in our fantastic canteen.
• Coffee and fruit.
• Great work environment and camaraderie.
• Major continuing education projects.
• Possibility of growth in the company.

Responsabilities:

• Replenish clean linen, amenities, and housekeeping supplies in pantries and housekeeping carts.
• Collect and transport dirty linen to the laundry area.
• Organize and control linen and supply stock levels.
• Support room attendants in their daily operational tasks.
• Remove waste and maintain order in housekeeping back-of-house areas.
• Perform basic cleaning and maintenance of assigned common areas.
• Report incidents, maintenance issues, or replenishment needs to the supervisor.
• Ensure compliance with hotel hygiene, safety, and quality standards.
• Proper use of cleaning products and equipment.
• Collaborate with other departments when required.

Requirements:

• Compulsory Secondary Education or equivalent.
• Training in housekeeping or hotel cleaning is a plus.
• Previous experience in hotels or housekeeping departments is desirable.
• Basic knowledge of cleaning and laundry procedures.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team.
• Good physical condition and agility.
• Responsible, punctual, and proactive attitude.
• Service-oriented mindset

We offer:

• Full-time or part-time position depending on operational needs.
• Rotating shifts according to hotel operations.
• Uniform provided by the company

Responsible for:

• Sets up station according to restaurant guidelines.
• Ensure all food items are prepared hygienically and on time.
• Follow recipes, portion control. and specific presentations indicated by restaurant.
• Restock all necessary items during the shift.
• Clean and maintain the station under optimal conditions of safety, hygiene, and organization.
• Have the knowledge to properly use and maintain all station equipment
• Assist with cleaning, hygiene and organization of the kitchen, walk-in coolers, and all storage areas.
• Perform additional duties as assigned by the chef and Sous Chef.

Requirements:

• Professional knowledge of cooking and knife skills.
• Knowledge of food safety, sanitation, and handling.
• Professional level of English.
• Leadership skills.
• Ability to work in a team and under pressure.
• Problem solving skills, self-motivation, and organization.
• Commitment to providing quality service.
• Ability to lift up to 23 kg occasionally and up to 15kg regularly
• This position requires being on your feet 100% of the time with occasional exposure to cold, hot and humid environments.

We offer:

• Permanent contract.
• Full-time position
• Excellent work environment
• Training and development programs
• Opportunities for growth within the company

Responsabilities:

• Maintain in a perfect state of cleanliness and order the rooms of a hotel, office, and common areas.
• Change of bed linen in the rooms.
• Supply the rooms with the corresponding toiletries, as well as hotel documents and other accessories.
• Provide direct customer service in the functions of your area.
• Tidy up, take care of and keep everything inside the room in perfect condition.
• Organize, care and keep in perfect condition everything that is in corridors and common areas.

Requirements:

• Education: ESO.
• Knowledge of cleaning products and techniques.
• 1 year of experience in the area.
• Excellent communication skills.
• Autonomy, teamwork, and systematic work.

We offer:

• Full-time.
• Uniform and one meal per shift included.
• Great work environment and camaraderie.
• Major continuing education projects.
• Possibility of growth in the company.

Responsibilities:

• Preparation of ingredients and cooking utensils.
• Ensure excellent presentation of dishes according to chef and menu protocols.
• Maintain a hygienic and tidy environment in the kitchen.
• Make sure all food and other products are stored properly.
• Check the quality of the ingredients.
• Stock control and order fulfillment.

Requirements:

• Education: ESO.
• Cooking experience minimum 1 year.
• Autonomy capacity.
• Excellent communication skills.
• Availability to work rotating shifts, including weekends and holidays.

We offer:

• Full-time position.
• Personalized and varied menu in our cafeteria.
• Excellent work environment and camaraderie.
• Significant ongoing training projects.
• Opportunity for growth within the company.

Resposabilities:

• Support at the reception and other hotel departments.
• Take the guest to their room:
  Help him with his belongings.
  Detailed explanation for the use and enjoyment of the room.
  Explanation of the hotel's outlets.
• Storage of luggage for both arrivals and departures.Assembly of rooms.
• Request taxis for clients.
• Resolve guest issues in accordance with the Head of Reception.
• Information and advice regarding the guest's requests and needs.
• Welcoming and recognizing all guests according to company standards.
• Genuinely empathize with guests and anticipate their needs.
• Support in the management the access to different outlets of the hotel.

Requirements:

• Education ESO.
• High level of English.
• Time availability.
• Autonomy capacity.
• Excellent communication skills.

We offer:

• Full-time.
• Uniform and one meal per shift included.
• Great work environment.
• Possibility of growth in the company.

Responsibility for:

• Provide friendly and professional service to guests at all times.
• Perform check-in and check-out for guests and ensure that all documentation is completed correctly.
• Provide information to guests about the hotel, its facilities and services, as well as the city of Barcelona and its tourist attractions.
• Handle room reservations and process payments.
• Manage and resolve guest complaints or issues, ensuring that any problems are addressed in a timely manner.
• Perform administrative tasks such as answering the phone, handling emails, and carrying out other office tasks as needed.

YOU MUST HAVE

• Excellent customer service skills, preferably with previous experience in the hotel industry.
• Excellent communication skills in both Spanish and English, both oral and written.
• Excellent organizational skills and attention-to-detail.
• Computer literacy and proficiency in reservation and reception management software.
• Availability to work rotating shifts, including weekends and holidays.
• Impeccable presentation, with a proactive, motivated attitude, and strong team-working skills.

WE OFFER

• Competitive Salary
• Full-time position.
• Personalized and varied menu in our cafeteria.
• Coffee and fruit.
• Excellent work environment and camaraderie.
• Significant ongoing training projects.
• Opportunity for growth within the company.

Responsibility for:

• Inspect the building and repair mechanical systems to ensure compliance with health and safety standards.
• Perform maintenance on electrical systems (replace bulbs and outlets, clean and repair breaker panels, etc.).
• Assist in the installation of ventilation, cooling, and other systems, as well as conduct repairs when necessary.
• Maintain heating and plumbing to ensure functionality.
• Inspect alarm systems (fire, security) and schedule repairs when necessary.
• Address guest requests promptly to ensure they enjoy an excellent experience, making repairs as needed.

YOU MUST HAVE

- Education: Vocational Training Qualification.
- Minimum 1 year experience.
- Excellent communication skills.
- Proactivity and autonomy.
- Teamwork

WE OFFER:

- Competitive Salary
- Full-time schedule.
- Personalized and varied menu in our cafeteria.
- Coffee and fruit.
- Excellent work environment and camaraderie.
- Exciting ongoing training projects.
- Opportunity for growth within the company.
- Contact us for more information