FAQs

We have an agreement with Parking Saba Cathedral nearby, for the exclusive rate of €36 per day, for in-house guests.

We are always happy to offer late check out if possible. Please contact our reception team for availability.

We recommend reserving for dinner. Bar service is available from 10am until midnight without prior reservation.

Yes, from November until April. Swimming pool hours are from 7am to 7pm.

In the Wellbeing area we offer facial and body treatments as well as access to the Thermal Suite. Please see our spa menu for more information.

We offer a breakfast buffet, and an la carte menu from 7am to 11am during the week, and until 11.30am at the weekend.

You’ll find full details of our laundry services on a form in your room.

Yes, and we have various tariffs depending on the type of service you want. Please ask our concierge when you make your reservation.

Yes, if we have availability. Please check with reception for the various options.

Yes, if you book one of our Junior or Master Suites. Please ask when you make your reservation.

From 12.30pm for lunch, and from 7.30pm for dinner.

No. Our roof top provides towels for in-house guests.

Yes. We have a treatment room featuring luxury cosmetic brand, Natura Bissé. We also have a water zone with a heated swimming pool, sauna and hammam, solarium and gym.

Either Skybar, on the rooftop of the seventh floor, or at Bistro Helena at street level. Our menu was created by Manel Vehí, an award-winning mixologist who creates avant-garde contemporary cocktails as well as putting his spin on the classics.

The only limit to our concierge service is your imagination. We are here to organize transfers, theatre tickets, operas, concerts, city tours, or even, reservations at the best restaurants in the city.

Our non-refundable rates include cancellation insurance for just cause (more than 20 different scenarios are considered, including Covid 19. Please see full details of terms and conditions at https://bit.ly/2PFRqdM.) You will be able to recover the total amount you prepaid since this insurance policy is included in your reservation.

After making your reservation, you will receive a copy of the policy by email, with coverage of up to a maximum of €6000. You can cancel until the arrival date of your reservation (please note: this reservation does not admit any modifications). The insurer does not cover the refund of the prepaid amount in case of no-show.