WORK AT GRAND HOTEL CENTRAL

The Director of Sales is a key member of the Executive Committee and is responsible for defining, leading and executing the commercial strategy of Grand Hotel Central, a 5-star classic luxury property in the heart of Barcelona.

The role encompasses Sales (Leisure, Corporate, Groups & Events), Reservations and Revenue Management, ensuring total alignment between commercial objectives, brand positioning and profitability. The Director of Sales leads, coaches and develops the Sales, Reservations and Revenue teams, driving performance while maintaining the highest luxury service standards.

This position plays a critical role in maximizing total hotel revenue, strengthening the hotel’s positioning within the luxury segment, increasing direct business contribution and ensuring sustainable long-term growth.

Responsible for:

Commercial & Strategic Leadership

• Define and implement the overall Sales and Revenue strategy in line with hotel objectives, brand standards and market conditions.
• Lead the annual budgeting process, including rooms, F&B, MICE and ancillary revenues, with full ownership of forecasting and commercial KPIs.
• Actively monitor market trends, demand patterns, competitor set and distribution landscape to proactively adapt strategies.
• Ensure total alignment between Sales, Reservations, Revenue, Operations and Finance.

Sales (Leisure, Corporate, Groups & Events)

• Oversee and drive all Sales activities across Leisure, Corporate, MICE and Events segments, ensuring achievement of budgeted revenues.
• Lead the proactive and reactive sales strategies, including key account management, prospecting, contracting and conversion.
• Maintain and develop relationships with luxury consortia, key travel partners, DMCs, corporate clients and event agencies.
• Support and guide the team in negotiations of high-value contracts, groups and events.
• Represent the hotel at selected trade shows, sales missions, workshops and key commercial events.

Revenue Management & Distribution

• Oversee the Revenue Management strategy, ensuring optimal pricing, inventory control and channel mix.
• Work closely with the Revenue Manager and Reservations Manager to maximize RevPAR, ADR and GOP.
• Supervise distribution strategies across all channels (direct, OTA, consortia, wholesalers) ensuring rate parity and content accuracy.
• Lead regular forecast, revenue and business review meetings, providing strategic direction and clear action plans.

Reservations

• Provide strategic oversight of the Reservations Department, ensuring efficient processes, high conversion rates and luxury service standards.
• Ensure reservations systems, rate codes, packages and upselling strategies are correctly implemented and optimized.
• Support the development of training programs to align Reservations and Front Office teams with commercial objectives.

Team Leadership & Development

• Lead, inspire and develop the Sales, Reservations and Revenue teams, fostering a culture of accountability and excellence.
• Set clear objectives, monitor performance and support professional growth through coaching and training.
• Actively participate in Executive Committee meetings and contribute to the overall strategic direction of the hotel.
• Participate in Duty Manager rotations when required.

Requirements:

• Minimum 5–7 years of senior commercial experience within 5-star luxury or lifestyle hotels.
• Proven experience in overseeing Sales, Reservations and Revenue Management functions.
• Strong understanding of the luxury hospitality market, including leisure, corporate, MICE and high-end distribution channels.
• Strategic mindset with strong analytical, financial and revenue management skills.
• Excellent leadership, communication and negotiation abilities.
• Fluent in English and Spanish; French or additional languages are a plus.
• High level of professionalism, autonomy and ability to perform under pressure in a dynamic luxury environment.
• Strong systems knowledge (PMS, RMS, CRM, BI tools); luxury consortia experience is highly desirable.

We offer:

• Competitive Salary.
• Daily menu in our cafeteria.
• Excellent work environment.

Responsibilities:

• Bar restocking: Ensure beverages, ice, glassware, garnishes, utensils, and all materials needed by the bartenders are always available.
• Ingredient preparation: Cut fruit, prepare garnishes, refill syrups, juices, and premixes.
• Service support: Assist bartenders during peak hours by quickly providing requested products and materials.
• Cleaning and organization: Keep workstations clean and orderly; empty trash cans and sinks; wash and put away glasses and tools.
• Stock management:Report shortages in a timely manner, organize storage areas, and assist the manager with inventory operations.
• Setup and closing: Prepare the bar before the shift begins and reorganize stations at the end, following internal procedures.

Requirements:

• Speed, accuracy, and attention to detail.
• Ability to work under pressure.
• Good physical endurance and a positive attitude for dynamic work.
• Teamwork and effective communication with bartenders and supervisors.
• Basic knowledge of bar equipment and products.

We offer:

• Full-time.
• Uniform and one meal per shift included.
• Excellent working atmosphere and camaraderie.
• Large-scale continuing training projects.
• Potential for growth in the company.

Responsibilities:

• Serving guests with courtesy and professionalism, meeting 5-star service standards.
• Take food and beverage orders accurately, providing recommendations according to customer preferences.
• Serve food and beverages in an elegant and efficient way, ensuring that presentation standards are met.
• Know the menu and the details of the dishes, as well as being informed about vegetarian, vegan and allergenic options.
• Keep up to date on special offers and hotel promotions.
• Set up and clear tables efficiently, ensuring the dining environment is spotless.
• Collaborate with the kitchen team and bar staff to ensure a smooth and coordinated service.
• Handle payments and transactions accurately, using the point-of-sale system as needed.
• Respond to guest requests and complaints proactively and resolve issues efficiently.
• Keep up-to-date knowledge of hotel facilities and services to provide accurate information to guests.
• Participate in staff meetings and training to maintain a high level of knowledge and service.

Requirements:

• Excellent customer service skills, preferably with previous experience in the hotel industry.
• Excellent communication skills in Spanish and English.
• Excellent organizational skills and attention to detail.
• Availability to work in rotating shifts, including weekends and holidays.
• Flawless presentation, customer orientation with a proactive and motivated attitude, and strong team-work skills.

We offer:

• Full-time.
• Uniform and one meal per shift included.
• Excellent working atmosphere and camaraderie.
• Large-scale continuing training projects.
• Potential for growth in the company.

Responsible for:

• Sets up station according to restaurant guidelines.
• Ensure all food items are prepared hygienically and on time.
• Follow recipes, portion control. and specific presentations indicated by restaurant.
• Restock all necessary items during the shift.
• Clean and maintain the station under optimal conditions of safety, hygiene, and organization.
• Have the knowledge to properly use and maintain all station equipment
• Assist with cleaning, hygiene and organization of the kitchen, walk-in coolers, and all storage areas.
• Perform additional duties as assigned by the chef and Sous Chef.

Requirements:

• Professional knowledge of cooking and knife skills.
• Knowledge of food safety, sanitation, and handling.
• Professional level of English.
• Leadership skills.
• Ability to work in a team and under pressure.
• Problem solving skills, self-motivation, and organization.
• Commitment to providing quality service.
• Ability to lift up to 23 kg occasionally and up to 15kg regularly
• This position requires being on your feet 100% of the time with occasional exposure to cold, hot and humid environments.

We offer:

• Permanent contract.
• Full-time position
• Excellent work environment
• Training and development programs
• Opportunities for growth within the company

Responsabilities:

• Maintain in a perfect state of cleanliness and order the rooms of a hotel, office, and common areas.
• Change of bed linen in the rooms.
• Supply the rooms with the corresponding toiletries, as well as hotel documents and other accessories.
• Provide direct customer service in the functions of your area.
• Tidy up, take care of and keep everything inside the room in perfect condition.
• Organize, care and keep in perfect condition everything that is in corridors and common areas.

Requirements:

• Education: ESO.
• Knowledge of cleaning products and techniques.
• 1 year of experience in the area.
• Excellent communication skills.
• Autonomy, teamwork, and systematic work.

We offer:

• Full-time.
• Uniform and one meal per shift included.
• Great work environment and camaraderie.
• Major continuing education projects.
• Possibility of growth in the company.

Responsibilities:

• Preparation of ingredients and cooking utensils.
• Ensure excellent presentation of dishes according to chef and menu protocols.
• Maintain a hygienic and tidy environment in the kitchen.
• Make sure all food and other products are stored properly.
• Check the quality of the ingredients.
• Stock control and order fulfillment.

Requirements:

• Education: ESO.
• Cooking experience minimum 1 year.
• Autonomy capacity.
• Excellent communication skills.
• Availability to work rotating shifts, including weekends and holidays.

We offer:

• Full-time position.
• Personalized and varied menu in our cafeteria.
• Excellent work environment and camaraderie.
• Significant ongoing training projects.
• Opportunity for growth within the company.

Responsabilities:

• Serving guests with courtesy and professionalism, meeting 5-star service standards.
• Take food and beverage orders accurately, providing recommendations according to customer preferences.
• Serve food and beverages in an elegant and efficient way, ensuring that presentation standards are met.
• Know the menu and the details of the dishes, as well as being informed about vegetarian, vegan and allergenic options.
• Keep up to date on special offers and hotel promotions.
• Set up and clear tables efficiently, ensuring the dining environment is spotless.
• Collaborate with the kitchen team and bar staff to ensure a smooth and coordinated service.
• Handle payments and transactions accurately, using the point-of-sale system as needed.
• Respond to guest requests and complaints proactively and resolve issues efficiently.
• Keep up-to-date knowledge of hotel facilities and services to provide accurate information to guests.
• Participate in staff meetings and training to maintain a high level of knowledge and service.

Requirements:

• Excellent customer service skills, preferably with previous experience in the hotel industry.
• Excellent communication skills in Spanish and English.
• Excellent organizational skills and attention to detail.
• Availability to work in rotating shifts, including weekends and holidays.
• Flawless presentation, customer orientation with a proactive and motivated attitude, and strong team-work skills.

We offer:

• Full-time.
• Uniform and one meal per shift included.
• Excellent working atmosphere and camaraderie.
• Large-scale continuing training projects.
• Potential for growth in the company.

Responsibilities:

• Assist the waiter team in preparing and setting tables, ensuring they are ready to receive guests.
• Collaborate in the food and beverage service, serving dishes and drinks in an elegant and professional way.
• Keep up-to-date knowledge of the menu and available options, answering guests' questions in an informative manner.
• Assist in cleaning and clearing tables efficiently and discreetly during service.
• Assist in the replenishment of supplies and utensils necessary for service.
• Coordinate with kitchen and bar staff to ensure timely and coordinated delivery of food and beverages.
• Collaborate with the team to maintain cleanliness and organization of the dining area.
• Participate in continuing education to improve service-related skills and knowledge in a 5-star environment.
• Collaborate with service staff and other departments to ensure a memorable, holistic guest experience.

Requirements:

• Education ESO.
• High level of English.
• Time availability.
• Autonomy capacity.
• Excellent communication skills.

We offer:

• Full-time working.
• Uniform and one meal per shift included.
• Excellent working atmosphere.
• Large-scale continuing training projects.
• Potential for growth in the company.

Responsibility for:

• Provide friendly and professional service to guests at all times.
• Perform check-in and check-out for guests and ensure that all documentation is completed correctly.
• Provide information to guests about the hotel, its facilities and services, as well as the city of Barcelona and its tourist attractions.
• Handle room reservations and process payments.
• Manage and resolve guest complaints or issues, ensuring that any problems are addressed in a timely manner.
• Perform administrative tasks such as answering the phone, handling emails, and carrying out other office tasks as needed.

YOU MUST HAVE

• Excellent customer service skills, preferably with previous experience in the hotel industry.
• Excellent communication skills in both Spanish and English, both oral and written.
• Excellent organizational skills and attention-to-detail.
• Computer literacy and proficiency in reservation and reception management software.
• Availability to work rotating shifts, including weekends and holidays.
• Impeccable presentation, with a proactive, motivated attitude, and strong team-working skills.

WE OFFER

• Competitive Salary
• Full-time position.
• Personalized and varied menu in our cafeteria.
• Coffee and fruit.
• Excellent work environment and camaraderie.
• Significant ongoing training projects.
• Opportunity for growth within the company.